Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user assistance team is qualified to shortly address all our shared plans users’ questions and information inquiries. Via our ticketing system, it is also possible to send your request and a support team representative will likely go back to to you within max one hour. Basically, practice proves that the common response period is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • You can easily write to us 24x7x365 with any issue you may have to do with Delphi Infotek WebHosting And I.T. Solutions Australia’s products. We have got qualified professionals present all the time to provide solutions whenever needed. You can use the ticketing system or post an e–mail at any time, or you can pick up the telephone or make use of the live chat within working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • We have incorporated an in depth practical knowledge base into the Control Panel to help you receive very helpful step by step recommendations anytime. Each section of the Control Panel has its own contextual support area showcasing a group of how–to posts. We have also made video clips to give you a better visual representation of the best way to carry out any given process.