Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • The Help Center integrated into our Control Panel offers a collection of help articles and frequently asked questions. Aimed toward resolving any common issue that you may encounter, they are written by our support team of skilled techs.

  • Top quality support service

  • Educational Video Clips

  • We have prepared a selection of instructional video tutorials that detailedly display how to settle a typical issue connected to your shared plans account. You’ll find the tutorial video clips in the Help Center section.

  • Intuitive help center

  • A One–Hour Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24/7/365 support service and come with a 1–hour support ticket response guarantee. Our accomplished techs will be online for you around the clock and will fix any issue that you may have within maximum 1 hour after the trouble ticket submission. In the majority of cases, an answer will be given to you in less than 20 minutes.