Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Guarantee

  • All your help requests will be attended to in no more than 60 min after the support ticket or e–mail has been submitted. If your issue needs further assistance from a server administrator, we will direct the support ticket or the e–mail to the person on duty, in a timely manner then leave a note to inform you that more time will be required for discovering the optimal solution. And if you make use of our Optional Admin Services package, all of the services included there will be performed whenever you want.

  • Top quality support service

  • A Topflight Support Service

  • We will be at your disposal 24–7 to answer any inquiries that you may have related to our Control Panel or any of the apps that we have preinstalled for you on the dedicated hosting server. If you also require assistance with server admin tasks, have a look at our Optional Admin Services package, which includes backup disk space, weekly OS updates, server monitoring and restarting services, plus troubleshooting and software installation procedures.

  • Intuitive help center

  • A User–Friendly Help Section

  • We have equipped our Control Panel with an exhaustive knowledge base, which features detailed explanations of its features and functionalities. In addition, we have prepared in–depth video tutorials that will further instruct you how to carry out a given operation or resolve a typically experienced problem. The educational articles and the video tutorials are readily accessible from each Control Panel section via the Videos and Help buttons located in the top right corner.