The accessibility to the customer and tech support that a shared hosting company provides can tell you a lot about the services that they provide too. In case you're allowed to use only e-mail messages or tickets, you have almost certainly come across a reseller not the hosting provider. When this is the case, you may have to wait for several days in order to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to contact the real web hosting company for extra help. If the supplier provides you with several ways of communication with short response time available at any time, they are almost certainly the top provider, not a reseller. Which means that you'll benefit from prompt assistance and top quality support since they'll have instant access to the servers where your account will be created. Regardless of the trouble - sales or technical, it's always better to get in touch with your hosting company directly by using your preferred method of communication.
24/7 Customer Support in Shared Hosting
The customer and tech support services for all our shared hosting plans are twenty-four-seven, therefore you can forget about waiting for a couple of days to receive assistance. If you aren't our client yet, you can call us, chat with a representative or send an email. In case you already have an account, you're able to open a support ticket on top of the other three options for communication. You're able to pick the most appropriate way to contact us based on where you are or what kind of equipment you are using. We're able to help you for more or less any webhosting-related question that you may have or issue that you may experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in such a case the max reply time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you pick, you will be able to take advantage of our 24/7 technical support services even on public holidays. All your sites will be available constantly and so will we. With quite a few contact options, you are able to select the best way to get in touch with us and find out about our solutions in case you do not have an account yet, or request support in case you are already our customer. You're able to phone us, have a chat with a live consultant, send an email or open a ticket from the Help section of the Hepsia hosting Control Panel. The last two options have a one-hour response time guarantee, though it rarely takes more than 20 minutes to receive assistance irrespective of the nature of the problem. Using our customer and tech support services, we will be available for you every time you need us, not a couple of days afterwards.
24/7 Customer Support in Dedicated Servers
When you obtain a dedicated server from us, you are able to contact us anytime using various channels and the max time that you will need to wait for a reply is approximately one hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is accessible 24/7 regardless of whether it's a holiday or a weekend and we can support you with anything related to the applications which are pre-installed on the server. To contact us about a tech matter, you're able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an email. In case you have any general questions or you would like to find out about our hosting solutions before you order, you can employ our live chat or you can call one of the local telephone numbers that we have in various countries worldwide. In case you'd like to receive help with third-party software that you are unable to deploy or run efficiently, you'll be able to add the Managed Services upgrade to your current package and our system administrators will assist you.