Should you ever encounter a problem with your site and be unable to cope with it yourself, ask the respective web hosting provider’s client service staff to assist you to get the site back online. A prompt resolution would be the most optimal scenario, but lots of companies reply within 24 hours and even more, especially if you’re working with a hosting reseller. Even if your problem can be fixed with ease, your site may not function satisfactorily or may not be reachable whatsoever for a long time interval, so you may lose prospective customers as it is highly unlikely that anybody will enthusiastically come back to a faulty website. Hence, you should make certain not only that you can touch base with your hosting company, but also that they can reply and help you in a well-timed fashion. If a script update doesn’t go smoothly or you delete something mistakenly, for example, the site must be fixed swiftly so as to prevent elongated unreachability.
One-Hour Response Guarantee in Shared Hosting
Our shared plans come with a 60-minute response time guarantee, which means that no matter what inquiry or issue you might have, we’ll always be there to assist you. As a matter of fact, it rarely takes more than half an hour to get an issue sorted out or an inquiry answered, and this is valid for both technical and sales matters. Our tech support staff representatives are available 24x7, even on weekends and national holidays, which means that you’ll get quick help whenever you need it. We understand just how expensive time can be, so by the time we reply to your support ticket or email, we will have examined the matter and, in case we haven’t resolved it, we will supply you with more details on what you need to do on your end – when the circumstances necessitate it. With our support services, you can rest assured that there will be someone to help you momentarily, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from our company, you can take full advantage of our ultra-fast support services. You will obtain a reply to any ticket submitted via the hosting Control Panel or e-mail sent to our client and tech support staff in less than an hour. The response time is guaranteed and it applies regardless of the issue – billing or technical. Often, it takes much less time to investigate and solve a problem. We will provide you with more info if the solution entails something that should be done on your end. If you touch base with us during public holidays or weekends, the response time will be absolutely the same and considering the fact that our support staff will be at your service 24x7, you’ll get swift assistance for virtually any billing, technical or general issue irrespective of the hour at which you contact us.