If you have ordered a web hosting package and you’ve got some inquiries about a given feature/function, or in case you have encountered some difficulty and you require support, you should be able to touch base with the respective client care team. All web hosts deploy a ticketing system irrespective of whether they offer other means of contacting them aside from it or not, because the most efficient way to deal with an issue most often is to submit a ticket. This mode of communication renders the responses exchanged by both parties easy to follow and allows the client care team members to escalate the case in the event that, for example, a server admin must become involved. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which suggests that you will have to use at least 2 separate accounts to get in touch with the customer care team and to actually manage the hosting space. Constantly switching between the accounts might sometimes be a headache, not to mention the fact that it takes quite a long period of time for most web hosting companies to respond to the ticket requests themselves.
Integrated Ticketing System in Shared Hosting
The ticketing system that we are using for our shared plans is not separate from the hosting account. It is part of our all-in-one Hepsia Control Panel and you will be able to visit it whenever you want with just a few clicks of the mouse, without having to leave your hosting account. The ticketing system comes with a quick-search box, so you can track the status of any ticket that you have sent in the past, if you need it. Also, you can see knowledge base articles that are relevant to different problem categories, which you can choose, so you can discover how to resolve a particular issue before you actually post a ticket. The ticket response time is no more than 1 hour, so you can get quick assistance whenever you need one and in case our client service staff recommends that you do something within your hosting account, you can do it straight away without having to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is far more efficient to manage everything in one single location, which is why we have implemented a trouble ticket system into the custom-created Hepsia hosting Control Panel, which is offered with every semi-dedicated server plan. This will enable you to manage the communication with our client care staff together with your files, which suggests that you will not have to memorize an additional sign-in name for a different system. You’ll be able to submit a new ticket or to track the status of an old one with no more than several clicks while you are browsing the files within your semi-dedicated account. Furthermore, you can look through older tickets using an intelligent search function or check applicable help articles, which contain solutions to commonly confronted problems. The inbuilt trouble ticket system is strictly monitored 24-7 with the maximum ticket response time being just sixty minutes, so there will always be somebody to assist you.