Many individuals who start using their 1st hosting account, or change companies, typically have inquiries concerning how specific tasks are executed or come across problems when setting up different things like e-mails, website settings, and so on. This is the reason why, some web hosting companies have compiled documentation with the most popular questions and issues in order to help their customers obtain information quickly and easily. As a result, the help desk staff representatives can devote more time to real issues that given customers may be encountering, as the solution for the smaller things will be available on the web and clients will be able to solve them without contacting the help desk team. Having detailed documentation is extremely important, especially for new users without any experience at all, as the web hosting service involves a multitude of functions and many people can become puzzled about what to do. A good knowledge base can both help you perform the things that you wish and acquaint yourself with how the web hosting service functions in general.
Extensive Online Documentation in Shared Hosting
All shared plans that we are offering come with an exhaustive knowledge base where you can find everything you should know in regard to your hosting account. Irrespective of whether you wish to create a brand new database, to forward a domain name using an .htaccess file or to set up an e-mail account on your computer or smart phone, you can simply read our help articles and all the information that you require will be there. When you visit a specific section of the Hepsia hosting Control Panel, you can see articles that are dedicated to the functions that can be accessed through it. If you would like to see the full collection of articles and get familiar with all the features that Hepsia offers, or simply to read general information about the hosting service, you can browse the entire knowledge base, which can be accessed through the Help menu in your Control Panel. We have done our utmost to encompass any challenge that you may possibly run into, but if you do not find what you’re looking for, you can always get in touch with us, as our tech support team members are available 24x7x365.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers offer a comprehensive article archive where you can find any information that you might need about our web hosting services or about the Hepsia Control Panel that we are using. We’ve prepared it on the basis of the feedback that we have assembled from our customers through the years and, as a result, our articles deal with specific problems that you could come across and offer the fastest way to solve them, for instance receiving a 500 Internal Server Error message or not being able to send email messages from your computer although you have the right outgoing mail server settings. The articles are available in each single Control Panel section and you can consult them at any given moment. They can help you heighten your knowledge not only about our platform, but also about the web hosting sphere in general, as they offer thorough instructions and general information such as what cron jobs or file permissions are.